If something ever happens.

The exact chain of events — so you know it before you ever need it.

1. 1The Guardian is on the spot

   Whoever is with your loved one stays with them — calm, present, never leaving them alone.

2. 2Emergency services first

   108 (or your loved one’s local emergency number) is called immediately. We support alongside — never instead.

3. 3Your Presence Manager is alerted

   They coordinate on the ground: hospital, neighbours, whatever the moment needs.

4. 4You are called — wherever you are

   A real voice, not a notification. You hear what’s happening and what’s being done, as it happens.

5. 5You get the full picture after

   A written account of what happened and every step taken — nothing vague, nothing hidden.